Need to return something? Contact us with your order number and the item you would like to return. If it is eligible, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
Ordinary returns
For eligible products, request your return within 30 days of delivery. You pay the cost of shipping the item back to us. We do not deduct the cost of the original free shipping from your refund. If you paid for shipping when ordering, that charge is not refundable for an ordinary return.
Every return requires an RMA number. Contact us before sending your item so we can issue the RMA and provide the correct return instructions. Do not send a product back without an RMA.
After we issue the RMA and authorize your return, ship the item back within 14 days. It does not need to arrive at our warehouse within that period.
What can be returned?
Our primary products, including Start / Stop Eliminators and upgrade kits, are eligible for ordinary returns under this policy. There is no minimum purchase price for return eligibility.
Standalone parts, tools and map cards are not eligible for ordinary returns. Programmers cannot be returned once used because they lock to the first vehicle they are plugged into. Unused programmers remain eligible, subject to verification. Standalone parts and tools may still qualify for warranty service if they have a covered defect. A used programmer may also qualify for warranty service for a covered defect, even though it is not eligible for an ordinary return. A defective physical map card may qualify for warranty service; the ordinary-return exclusion still applies. The custom-programming service is fully refundable if cancelled before the parts are programmed. Once the parts are programmed, the service is not refundable.
Normal installation and evaluation do not disqualify an eligible kit or Start / Stop Eliminator from return, provided it is complete, undamaged and unmodified. Applicable kit-programming fees still apply.
Original packaging is not required. Pack the product and all included components securely to protect them during return shipping.
Vehicle-specific programming fee
A $100 restocking fee applies to each returned VIN-programmed kit or product after its vehicle-specific programming is complete, including an eligible cancellation before shipment. The fee covers vehicle-specific programming and preparation. There is no fee if programming has not been completed. We waive the fee when a confirmed defect or an error by 4D Tech causes the return.
Damaged or incomplete returns
Pack all included components carefully. Contact us before returning a modified, damaged or incomplete item so we can explain how its condition may affect the return.
If a returned kit has a missing or damaged component and the remaining kit can be recovered, we will deduct the reasonable replacement cost of that component from your refund and explain the deduction.
Returns from a discounted order
If returning an item causes the remaining purchase to no longer qualify for a multi-item promotion, we recalculate the discount on the items you keep. The discount those items no longer qualify for is reflected in the return refund. Any adjustment will be shown in the refund calculation.
When will my refund be processed?
Refunds are issued to the original payment method. If a refund cannot be completed, we will contact you to resolve it.
Allow up to five business days after our returns team receives the item for inspection and refund processing. Your payment provider may take additional time to show the credit.
Wrong item or a product problem?
Contact us before arranging a return shipment. Include your order number and a description of the problem so we can determine the right next step. If we sent the wrong item or confirm a defect reported within 30 days of delivery, we cover return shipping and replacement shipping. We will provide shipping instructions before you send anything back.
For ongoing product coverage, see Warranty & support.
Start a return inquiry